1. Items will be shipped by FedEX, DHL, UPS, EMS, depending on whichever service has the shortest delivery time to your location;

2. We will ship ordered item(s) within 7 business days after the payment is completed;

3. The shipment usually takes 3-7 days (depends on the shipping method you choose, your location and custom clearance in your country) to reach your address registered on our web database;

4. Shipping will be via commercial courier to reach your door steps;

5. Damage due to shipping must be reported within 3 days upon receipt of parcel;

6. Please note that we do not ship to PO (Post Office) Boxes, APO (Military) Boxes or FPO (Foreign) Boxes;

7. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.

8. Please note our shipping rates include the expenses of shipping, handling and packaging.

For any query, please free contact us.

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1. What shipping methods do you offer?
We ship all orders via FedEX, DHL, UPS, EMS and so on;. We also provide expedited shipping service such as overnight or second day shipping to domestic customers. We offer UPS expedited or express service for international customers as well.

2. Do you offer overnight shipping?
Yes! Please select UPS Next Day.

3. What are the locations you ship to?
We currently ship to all locations in the U.S. and internationally.

4. How much will shipping cost me?
Nuvav offers free ground shipping for all orders over $199.00, within the continental U.S. For international orders, the shipping rates are based on the product weight, the shipping location and the shipping method requested.

5. How do I know if my order has shipped?
As soon as your order is shipped, we send you a shipment confirmation e-mail with the tracking information for your package. If you have not received an e-mail, your order will be shipped shortly and you will receive an e-mail as soon as it is shipped. Please feel free to contact us if you have any questions.

6. How do I track my shipment?
You can check the location of your package by using the tracking number, which we provide in the shipment confirmation e-mail, on the UPS Website.

7. What happens when an item is back-ordered?
When an item is not available for immediate shipment and gets back-ordered, we inform the customer immediately of the estimated date of availability via e-mail or by phone. We will send you the available items and keep the remaining order on a "back-order" status. The back-ordered item is shipped as soon as it becomes available.